I bought Apple (2nd Gen) Airpods which were faulty on arrival, I called their contact number 7 times leaving multiple messages on what I should do, each time resulting in no response. I found their return process and sent the Airpods via tracked delivery in May which was signed by a Mr Blunt the following day (28/05/22), it's been more than 30 days (Today - 06/07/22) and still no contact for either a replacement or a refund (not even an acknowledgement of receiving the item). I paid via Laybuy in instalments and contacted them regarding this ordeal. It's been a nightmare since the beginning (arrived late but took the payment without delay). I would not recommend buying anything from this website, they have incredibly terrible communication and an even worse response rate.