It is important is to separate the company Discover Car Hire from the local service provider. The company is just a website to link the customer and provide additional services such as insurance. What I would like to make the people aware of is the misleading "Full refund" policy for early cancellation. It just happen to me. I booked beginning of June for the period of September. 10 days later, I found another offer and decided to cancel the booking. This company only proposes a voucher for use in future reservations. So BE AWARE that you are stuck with this company if you want to cancel. I contacted the support and I am still waiting for a response.