While the car we ordered was great, and the pick-up process was good, the reason I can only give this 1-star is the HIDDEN FEES and UNEXPECTED CHARGES!!! For example - we were obviously tourists in the city we visited, and on one occasion we drove in an HOV lane, which we later learned was also a toll lane. The toll fee was $1.25. No big deal right? Well - we got the bill for the toll through Discover about 2 months later for $1.25 PLUS a $18 "processing fee"!!! Since we drove in the toll lane on two occasions, we had to pay $2.50 in tolls, plus $36 U.S. in their processing fee! What a load of garbage, how can this possibly cost them $36 to send us a letter? Totally ridiculous.