Extremely poor service, anybody who considers renting with Discovercars should very carefully consider.
Booking DC-2415031
Short version:
I was left without a car stranded at the airport at night with kids, had to pay over 130 EUR for taxis, figure out the next day that my order is no longer valid and pay twice the price. No car, no service, no answering phone calls, not responding to any emails, not taking any responsibility and after all this still charged me for the booking!
Full version:
I have ordered a car for me and my family with kids with a late pickup at 9pm at Treviso airport. I provided my flight details just in case. The flight was late and I was at the counter at 9:15 pm to find it was closed. Then I figured out that Discovercars don't answer any phones, including the one they provide on the booking under the guise of "Due to high volumes of calls". Getting into the night with kids, stranded at the airport, I had to take a taxi to my destination and then take a taxi to the airport next day with costs of over 130 EUR. The next day, I figured out that my booking is no longer valid, I have to make a new one, wherever I want and pay twice the price. The agent at the rental said that Discovercars are an extremely problematic agent - they do not forward the full booking details and impossible to get in touch with in case of any issues. All my attempts to get any reaction from Discovercars since then till today (3 weeks) over emails or other media failed. To add to all this - Discovercars charged me 70 EUR for this order that never happened.
Be warned and stay away from Discovercars.
3 years ago
Discover Car Hire has a
4.4
average rating
from
522
reviews
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