We had made a booking for a 7 seater car from FCO Airport, Rome, on 21/05/2022. But, on the booking date, our baggage was lost at the airport (FCO) and we had a delay in reaching the pickup counter by 2 hours. We already informed them about the delay using Whatsapp but did not get any reply from their end. By the time we reached, the car was already rented to someone else because as per their policy, the car should be picked up within 1 hour of the booking time else it is automatically cancelled. We had read the terms and conditions but this was mentioned under the heading "Business hours" which is not where it should reside and that too with wrong English. This is a deliberate attempt to hide necessary information from the client and extort money in the name of "no-show". As a result, we spend 2 hours in searching for another 7 seater car which was not available anywhere and finally, we had to book another car from a local vendor at double the price (2203 Euros extra). This car was not even automatic transmission (which we initially booked for). We faced so many challenges in driving since we are not accustomed with manual transmission and we had 3 senior citizens travelling with us. We already had made an initial advance payment of 241 Euro which was not even refunded to us at any point in time. Due to this negligence of providing the correct terms and conditions, we had a loss of 2444 Euros in total. We travel a lot and there are many people who look up to us for recommendations. We are facing this type of issue for the first time and will never recommend `DiscoverCars` to anyone in the future. Worst Experience ever. You have successfully ruined our trip.