I think the best way to describe the torment we went through with Eagerstates is the way our service charge (for 48 flats) dropped from £96k a year to £47k a year once we won RTM. As has been a common theme here, Eagerstates would find literally any excuse to charge a grossly inflated price to everything they charged (my personal favourite was £158 to have an unlaminated sign stapled to the outside of our building). Their reluctance to provide any invoices for their charges just raises concerns above all else. Ronni will find any excuse to hold off providing this information until about a day before the service charge is due, then will threaten legal action when you politely request an extension to review the evidence (which even then, it incomplete, leading to further threats when you state reluctance to pay). Appalling customer service. In fact I'm not sure Ronni knows the definition of customer service. Would take about a week to respond to your emails, if he decided to respond at all, and would either completely ignore your query, or make you feel inferior in doing so. Even after RTM was successful, Daddy came and took over the freehold on our building, so now we pay our Ground Rent and 25% admin fee to these criminals. The Gurvits family are nothing short of a parasite that you cannot shake. I strongly recommend potential purchasers avoid any properties run by this family!