I placed an order during Black Friday sales. The order sat in limbo and then when I got tracking the item never came. Showed as being returned which I never initiated. Also, didn’t get the money. So I emailed a couple times, no answer, did live chat… crickets. Called them up today; the first guy told me he would issue a return for the order and I would have to reorder. So he put me through to sales and said he’d take money off and match the price I paid. Sales lady takes my call and they reviewed my previous order she took my info to pay, said there would be $35 charge for express but she could remove it afterwards, and I’ll get my order by Friday. Well the order came through and I was charged for the shipping AND she ordered the wrong size. So I called again. The next guy tells me he can’t adjust my order from 1 hour ago, my option is to cancel it and reorder AGAIN and be out more money for awhile or I can wait till it gets here and exchange it in store. Yeah that sounds like a great idea, “Merry Christmas, now go exchange your gift” so I opted to cancel, he said I would receive an email in a few hours. I didn’t. So I called again. They tell me it’s not cancelled yet, and the money could take 5-7 business days to come back to me. Awesome, I’m now out a lot of money.. also he tells me I wasn’t likely to get it before Christmas anyway!!! They lied to me. The last one was honest mind you. He stated he credited me back the money for that order, and sent an email confirmation but I’ll believe when I see it. NEVER ordering from them again. I wasted so much time dealing with them today and I have nothing to show for it other than waiting for money to return to me. Oh I didn’t get credited the whole amount I paid when I checked my email he sent stating what they were credited, they shorted me approx $70. do not order from Eddie Bauer online, with all the reviews I'm worried I'll never get my money back and I have nothing but a headache to show for it.