I returned an item to Eddie Bauer for a full refund as directed by customer service. Tracking confirmed that the package was received on September 19th. I contacted Eddie Bauer 1 week later to ask when I would receive the refund, I was told in 3-7 business days. Since then, I have contacted the company 2, the last email suggested that I had been fully refunded, and if I did not receive the refund, I was to send them a screen shot of my last bank statement to prove I had not received it, before they could investigate! Needless to say, I did not provide them with any such screenshot. This company is corrupt and fraudulent! Buyer beware.