Ordered a jacket on Nov 3. Got an email notification on Nov 4 that item shipped via Landmark Global. It is now Nov 10 and there has been no further updates. Tracking on EB’s own website claims item is “in transit” since Nov 4. Landmark Global’s own tracking link shows “shipping data received” on Nov 4. There has been no entries after Nov 4 on both EB and Landmark tracking sites. Calls to Landmark was not answered but email inquiry to Landmark got a reply that said: although shipping sticker had been created by EB, the item had not been received by Landmark yet and therefore they couldn’t begin the shipping process. Landmark suggested I contact EB to initiate an investigation. Multiple calls and emails to EB got the same response: that it takes 5-7 business days after item is shipped to receive it. The item was shipped from Burlington Ontario and I live 1.5 hours away. At this point, I have no idea whether the item had even left the EB warehouse or if it’s lost in transit. EB refused to look into it. They claimed there was no way they could check to see if it’s still in their warehouse or with Landmark. Every time I called or emailed, EB’s agents made no efforts to look into the matter. It’s like talking/writing to a robot: no matter how much I tried to make them see there’s something wrong since the 2 shipping links showed different things and that something was not right if the shipping label was created a week ago but the item wasn’t even in the courier’s hands yet, their response was to wait 5-7 business days after shipping. I have very little faith that the item is going to miraculously turn up at my doorstep if they don’t even have the item yet. Even if I do receive it 5-7 business days after shipping, who in this day and age takes so long to get goods to a customer, especially one who lives only 1.5 hours from them. Never buying anything from EB again.