Absolutely Awful Company! Purchased a coat on October 27th. Company delayed shipping for 2 weeks! I was NOT notified that the coat was back-ordered or delayed. I was given NO option to cancel the order. I was given NO option to change the shipping method from Canada Post due to the pending strike! The coat circled from the warehouse to Burlington, to Toronto, to Ottawa before becoming lost after the 13th. I live in Nova Scotia. I have no coat. I am out the money for a coat I have never received! Let's be clear about this, EDDIE BAUER HAS MY MONEY! When I contacted customer service, I was told I can return the coat for a full refund when (IF) the coat is delivered. I bought a coat because I needed a coat! I can't buy another until I get a refund for this debacle! If Eddie Bauer can't take responsibility for its shoddiness and errors, they no longer deserve my money. And I'd recommend you spend your money elsewhere as well! And just so we're clear on your pathetic semantic games, a strike that was announced and forecast a month in advance IS NOT UNEXPECTED! Get better messaging!