I placed an order and paid $16.99 for 2-day shipping. Two days later the item hadn't arrived. I contacted customer service and was told that the item was backordered and that the $16.99 was only for when the item shipped. I then tried to cancel the order and was told that I couldn't. I should have been informed that this item was backordered and that the $16.99 really wasn't a guarantee that I would receive the item in two days. This was a Christmas gift and I paid the shipping because I was leaving the state to spend the Christmas season with my family. I should have checked their reviews beforehand and chosen a more reputable and customer-oriented Business.....my bad