I have been a customer of Eddie Bauer for over 30 years. I have The following clothing and apparel from Eddie Bauer. Multiple jackets, vests, shoes, boots, socks pants, shirts, hats lunchbox, hiking packs and many other products. Basically 90 percent of what I wear is from Eddie Bauer. I have also bought many gifts for friends and family too. In all my years I have only exchanged a reversible belt. Recently I wanted to exchange a micro 2.0 down vest. The zipper broke after wearing it less than a dozen times. I received it from my father who passed. Because I didn’t have receipt Eddie Bauer would not exchange my vest. To add more to my frustration they offered me a $20.00 Is to making another purchase. Sadly I will be parting ways from all future dealings with Eddie Bauer.