Disappointed with Customer Service and Warranty Handling I had a very disappointing experience with Edel-Optics. I purchased a pair of glasses for my child, and the frame broke shortly after purchase. Our certified optometrist confirmed that the breakage was due to a manufacturing defect, not misuse or external force. Despite providing a confirmation letter from the optometrist, Edel-Optics refused to honor the warranty, claiming without evidence that the defect was caused by mishandling. We have been ignored and treated with a lack of respect even after requesting a prompt resolution. We plan to contact the Verbraucherzentrale Bundesverband and other consumer protection authorities across Europe to defend our rights. We will post the responses from these authorities and updates on the situation. Screenshots of our conversations with Edel-Optics are attached for transparency. It is unacceptable for a company to treat its customers this way, especially when dealing with essential health products for children. I strongly advise avoiding this retailer until they improve their customer service and warranty practices.