I cannot emphasize enough the abhorrent experience I've had with this water cooler/dispenser hire company. It's now August, and I signed up for their monthly subscription back in May, hoping for a reliable and convenient service. From the very beginning, it was clear that customer satisfaction was at the bottom of their priority list. After signing up in May, I heard nothing from them for an astonishing six weeks. When I finally managed to reach them, their response was nonchalant, promising to "look into it" without providing any real assistance. After multiple follow-ups, I agreed on a delivery date, but it never materialized, not once, not twice, but on three separate occasions. Each time, I had to take time off work to be present for the delivery, only to be left waiting without any explanation or apology. Furthermore, adding to the frustration, I received several out-of-the-blue delivery cancellation messages for days that I had never even agreed upon at completely random times. The complete lack of communication and failure to fulfil promises have caused significant inconvenience and financial losses on my end. It's disheartening to see a company neglect its customers with such disregard for their time and trust. I sincerely hope the company takes this feedback seriously and improves its customer service and delivery processes. As of now, I cannot recommend their services to others, as my experience has been a far cry from what I expected and deserved as a paying customer. To the company: Please value your customers and their time. Address the issues that plague your service and strive to be more reliable and responsive. Your customers put their trust in you, and it's your responsibility to honour that trust with prompt and transparent communication. Only then can you hope to build a loyal and satisfied customer base.