In 2017 Equifax managed to disclose private data including social security numbers of more than 100 million people. After that I placed a security freeze. I was given a number that I was supposed to use to manage the freeze. In 2020 I tried to lift my freeze, but when I try to log into their my.equifax.com website it tells me I cannot access my account, and should call a number. When you call the number a tape tells you to use my.equifax.com. After several attempts of navigating through the phone system (typical endpoint is that taped: 'Thank you for your all, goodbye!') I was able to reach the part where you can talk with an agent after 1h waiting time in a loop. The agent told me that the number I was given couldn't be used any more and wanted to ask questions instead like when was the last time I requested my credit report. I never noted that down, because I was never told at those instances that this would later server as critical information. Because of that I was asked to send in driver license and social security card. I did that and 1 month later I am still waiting. I called again and was told that I should send it again. Nobody on the phone was able to fix the my.equifax.com account. They did not know what the problem was. I asked to delete the account so that I could recreate it but that also was not possible. I now had to file a complaint with the US consumer credit agency, but the estimated time for resolution of a complaint is 8 weeks, which would make it 3 and 1/2 months for being able to lift a security freeze. I am a small buisness owner, if I would provide 'services' like this I would have been without customers withing a month. Equifax is a company that has reached the terminal level of dysfunction.