If I could give this company more than 5 stars I would I spoke to 2 different companies from Istanbul and they were very rude when speaking to me through what's app . But with Esteticium from the beginning to the end I spoke with a wonderful woman by the name of Shabnam that walk me through with how and what will be done and that's exactly what was done when I arrived. The hotel to the transportation was included with the package . When I arrived to their office every one was very friendly from doctor to the nurses. Before I started with procedures they sit me down and walk me through how everything will be done . It was virtually painless to the point I actually fell asleep twice in the middle of my procedure. Bottom line I love the people in this establishment and my host Shabnam . I highly recommend requesting Shabnam if you feel like giving this company a chance with your hair transplant.