Aloha e Reviews, This company is just dreadful. They shipped the wrong open flame burner to my plumber in NJ (we live in Hawaii). The plumber installed the part. Ms. Shala said "Joseph, Thank you for sending your invoice. I have forwarded it to my manager, Judy, for review and resolution." This occured in January 2024. Judy has not responded and hides behind others. I had to pay 106.67 due to their inability to send the correct burner part. They requested the invoice and I sent the invoice 92088. Beware they are less than truthful with the customer and could care less about customer service. They are not even worth one star, but that was the lowest rating I could give them.