I have placed a deposit for my garden room in early June in 2023. Due to personal reason, I have cancelled my order within agreed cancellation days. They have written confirmation to agree my full deposit refunds. According to consumer rights law in UK, they must refund deposit within 14 days. However, after many complaints , I only got back half refund 2 months later in September. They are reluctant to provide me their company escalation contacts and do not provide me an exact payment date for remaining refund. I believe they have tried very hard to solve the problem. However, from customer point of view, your company internal problem should not affect your customers. Now, after 5 months, I am still waiting their full refund after multiple times refund promises and after my continuous complaints through email and phone call. I have reported my case to Trading Standards to keep track the company, which violate consumer rights law. I will keep update my status to them until problem resolved. I hope the problem can be resolved soonest, which is not good for your company development and shows weakness of financial status. Think twice before you order as you may expect the same situation or even worst. I will keep update status here. Update: I have not yet received my refund after 6 months, which they promised 1 week ago to refund me on 11 Dec 2023 . However , they once again lie to me. Please keep your promise to refund! Update 17 Jan 24: I have not yet received my refund after 7 months. They once again promise me to refund without any date. I expect I will not get back my refund. I have filed an investigation to their bank. Update 25 March 2024: I have not yet received my refund after 9 months. I am being promised again I will get refund in February and last Saturday. As expected, I get nothing. I am also being asked to remove this review for my refund. According to reviews.io, I can review the whole ordering process of the company no matter I have got their final product or not. Update 17 April 2024: I am being promised to be refunded multiple times again and as expected I did not get my refund. Now, I do not expect this company solve the problem in the situation with over 30 times from broken promises. Update: 9 May 2024: Once again , they do not refund and not dare to response to this post. They do not response to email , text message for final refund date. Update: 11 June 2024: One year passed. They assure me again that they will refund in weeks??? Again no final date provided and just continue cheating. It is not a trustworthy company. As you seen from other lengthy true reviews. It is a nightmare. Update: 5 July 2024: they agreed to refund by 8 July 2024, I still not yet get my refund now. Let see whether they will break the promise again. Update: 12 July 2024: As expected, promise broken. They haven’t refund me. The sales team does not reply any email and text messages. They held my money over a year without any reason. I found that there are many victims recently. Update: 5 Aug 2024: No effort and update from Five Counties to refund. No official email reply after sending over 30 emails. Staff resigned. Director does not help at all. What next ? I will keep update whether I can get refund finally. Good luck.