*** AVOID THIS COMPANY *** Will be sending progressive updates here: 13th Auguest (1 Star) I regret to inform you that despite my repeated attempts to communicate via calls and messages, there has been no response. I extended a deadline in good faith until August 9th for the completion of the internal works, but unfortunately, they have not been completed, and my messages have been ignored. During their last visit, they assured me they would return the following week to complete the internal work. Not only did they disappear after that, but I also began to uncover the shortcuts they had taken. The biggest concern is the foundation. I’m currently trying to find a chartered surveyor to conduct a full inspection, as I can’t afford to have a good-looking garden room that might collapse without warning. Additionally, there's no point in spending any more money to finish the internal works until these issues are resolved. 6th August (2 Star) I am back from holiday! Unfortunately, despite the team's agreement to complete the remaining internal work by August 9th, they've gone silent and aren't responding to messages. It looks like I might need to dip into my credit card to cover the costs and get the work finished. It's frustrating, but I'll figure out a way forward. 26th July (3 Star) Unfortunately, the downgrade to three-star internal finishes has not occurred. Plastering has been canceled twice, no date set for electrical and flooring work. I was hoping to have everything completed before my holiday. I will maintain this three-star review until I return. 26th to 30th June (5 Star) I have a few days of reviewing to catch up on. The main building is almost complete (Roof needs to be made water tight, and there a a few gaps around the edge of window and door that needs filling / adjusting), apart form that all that's left are the internal finishes and the bifold door. They're working round the clock to catch up with their backlog of orders and are apparently doubling their resources to speed up even more. With their high-quality work and competitive prices, it's no surprise they're attracting many customers. As I mentioned earlier, the only reason they've fallen behind on deliveries is due to a lack of resources, which they are now addressing. 25th June 2024 (5 star) I initially planned to give a five-star review once the construction was complete, but seeing how hard the boys are working in this scorching heat, I have to give them five stars now. The insulation was completed, and plasterboarding has begun. Everything is coming together nicely. 24th June 2024 (4.5 star) The walls and roof have been installed, and the insulation work has commenced. Everything is coming together nicely. Happy with the progress so far. Thanks a lot! 21st June 2024 (4.5 star) The foundation was laid yesterday, and thanks to the warm weather, it set quickly. The team is back on site today. It's encouraging to see a trainee team working alongside the boys, showing that the company is addressing their resource issues. The workmanship and quality have been top-notch so far, with Justin meticulously coaching the trainees. 20th June 2024 (4 star) Team has arrived on site and work progressig. Expecting foundation work to be completed today. How hard they are trying to recover the situation has warmed my heart. 19th June 2024 (3 star) Upgrading my stars to three. The team has arrived on site earlier than scheduled. Very good communication since early morning. I hope to end the week with at least a four star. The team are working hard to recover the situation which is much appreciated. 18th June 2024 (2 star) Updating my review from 1 star to 2 stars today. Around 1 PM yesterday, the boys arrived. Both were very professional and courteous about the situation, and they have begun the groundwork. Additionally, we received an email from the company director offering his apology and monetary compensation, which we appreciate. While there is still a lot of groundwork left to complete, hence the current score of 2 stars, we need to wait and see how timely the project progresses. I'm tempted to give them a score of 3, but I'll reserve that for later if they continue to meet expectations. 17th June 2024 (1 star): When I first engaged with Five Counties Garden Rooms in December 2023, I expected to leave an excellent review. The customer service team was very responsive and engaging, and we agreed on a start date of April 29th, 2024. However, the start date kept shifting due to various reasons, forcing us to put our lives on hold and live in a house full of boxes. Despite committing to a new start date of June 17th, they failed to begin the work as promised. I'll continue to post updates on their progress, hoping for a positive outcome.