Update 8 July: No further updates. No resolution and no effort from Five Counties to even try to resolve. £6000 out of pocket, big ugly concrete pad left in the garden and abandoned and court proceedings being prepared. New customers, use at your peril. I will update with progress regularly! Update 2 July: We agreed (perhaps against our better judgment) to give Five Counties one last chance. They promised to arrive on 1 July. True to form, we get an email on that morning to say very sorry, we wont be with you as their current job is running behind and we will call to discuss. The call never came. We called and left 2 voicemails yesterday. Weve called twice again today- no answer. We were promised a call back within the hour at 11...we didnt hear back and we called again at 3- no answer. I really wanted to believe that this time after all the times they'd let us down they'd come through on their latest promise, but nothing. We have now had to rescind the contract and made a formal demand for our deposit and ancillary losses. Original review: We initially made enquiries with Five Counties in February of this year to install a room that we could use as a gym for my post partum recovery and rehabilitation before i return to work in September. Initially, they were very helpful. They worked with us to produce a design we were really happy with, and we ended up paying the £6,000 (30%) in order to secure an installation date of 25 March. Unfortunately, once payment was made, it all went downhill. Our first date of 25 March was pushed back to 8 April. We accommodated this, even though this meant that we had to push back the hardscaping works to our garden (which included works to the access point that Five Counties would need to construct the garden room). Since then, our date has been pushed back multiple times by between 1 and 3 weeks - each time us being assured that this was the 'last time' and would not happen again. Each time this has impacted on our hardscaping works, which have been pushed back each time to accommodate Five Counties. Reasons provided ranged from bad weather, emergency annual leave and staff leaving. Each time they apologised and agreed to increasing sums of compensation to cover us for the inconvenience caused by the delay. Sometimes we had advance notice of the delay, other times we would be waiting in for people who just never showed up - only to be told by Five Counties afterwards that they were very sorry that no one would be with us. We were promised that the team would be with us on 11 June and would not leave until it was done. I made clear that if they did not turn up on 11 June, that we would terminate the contract. On 11 June I receive another message to say the team will not be with me on that day, but will be with me the following day. On 12 June, 2 guys showed up with an almost empty van (no materials inside, which struck me as odd given that they were apparently here to build a garden room!) and within literally 10 minutes of them arriving, we received an invoice for a further £6,000 from Five Counties, who continued to email/message/call numerous times over the course of the afternoon and evening chasing payment. It didnt sit right with us that we were being pressured to pay a further big chunk of cash when there was absolutely nothing tangible to see (either delivered goods or progress with the garden room). Once the concrete was poured, we were told that our works were further delayed until 1 July. The reasons are not completely clear - in the same phone call we were told they were ill and put on another job and wouldn't be able to start for another 3 weeks. What is apparent from other reviews is that the team who had been assigned to our job started a job with a much later initial start date of 29 April instead. This is disappointing and makes me doubt all the other reasons/excuses ive been given so far - have they just been going to jobs that are more convenient/more money for them? I have now terminated the contract and requested repayment of my deposit. I will update my review once i receive deposit monies back from them. In summary, i have found them great in terms of initial design/price (i.e. the bit before they take your money!), but everything after has just been awful and i really regret deciding to proceed with them. I hope that this is helpful. I really dont like writing poor reviews (especially for small businesses), but I really wouldnt want someone else to go through what we have over the last few months. Total waste of time and money and add8ng unnecessary stress to what has already been a very difficult postpartum period.