AVOID this company! We have held out on our review with a hope they would, as promised, put our build right or issue reimbursement to rectify. We have been working with them since May 2023 to design an annexe, for which we have planning permission. Having not undertaken this process before we discovered it would need to be under Building Regulations and Five Counties assured us that they would work with the authority to make it compliant. In fact, as the 'specialists' they should have understood and advised us on this themselves. The build started in December 2023, very little of it is actually passable and in a disgraceful state. The ceiling is not level, the plasterboards are poorly installed and incorrect, the door frames are not flush, the ceiling height is inaccurate...we are having to resort to wholesale changes simply to put this right. They keep pushing back correspondence, do not take any accountability, refuse to answer phone calls. They changed their email address without informing us. They changed their trading address on Companies House to a pub which does not reflect the 'office block' address on their website. This was shortly after I sent a recorded delivery letter to their previous address, which seems to be a residence. They are duplicating their instagram and Facebook accounts due to so many bad responses and comments. We have offered them to come and discuss this in person so many times and that has also been ignored. We have since sought the advice of trusted traders who report that the level of work is akin to a novice DIY'er. To add insult to injury they left waste on site, spoke to me in a derogatory manner and misled us. The pre-sales relationship is super diligent and friendly to lure you into a sale but have no intention of delivering a good service. They deliver empty promises and make countless excuses. This has hands down been the worst experience of our lives - they show no concern to their customers and the responsibility they hold for ruining people's dreams, lives and life-savings. We have paid close to £38k for a space that is unfinished and unusable. If they had any integrity they would be calling their customers to put his right. But they are cowboys and scammers. If you encounter this company, do not walk away...run!