DO NOT WORK WITH THIS COMPANY UNLESS YOU WANT TO LOSE THOUSANDS OF POUNDS If there was a 0 star, I would provide that. I have had extremely poor scammy experience with Five Counties Garden room, lost £8k and have no service, no room, just a bunch of lies and lost money. And I am not the only one, from my knowledge there are in excess of 40 families that I have learnt of in just the last 4 – 6 weeks and I am sure there are plenty more. As a background, I had spoken with Abbie around the same time I was speaking with a few other companies to get quotes for an office room in my garden, Abbie was well presentable and friendly, hence I bought the services with them in the first place. But their reluctance from the point of deposit payment to confirming a date etc, I found very distrusting. I made sure I followed up everything on email once spoken, for my records. I am so disgusted with Abbie and the fact that I let her in my home, where I had my mum and my little one, absolutely furious that scammers think it is ok to enter peoples homes, learn about our lives and then do us so dirty with the hard earned money. If anything these people are cowards, that they go after honest and good families. The worse part is that they pushed and pressured me to make online payments, instead of debit card payments and when I refused, they had a van with 2 contractors wait out my front door all day until I made the first payment, on top of the deposit already paid to even start works. I suspect most scammers know the lesser protection banks provide on online payments. They made excuses like their card machine was not working, everyone was making online payments etc. and pressured me so much into making online instant payments for the first instalment and now they are not even returning emails with refund requests, it is lost money because banks don't protect online payments and of course Scott Pearce and Abbie know this, why else would suddenly their card terminal break down or not work, why else would it be a hassle to take a debit card payment which also takes only seconds. I was coerced into paying, but in hopes of having my garden room done I did follow through and now I my money is gone. This company seems to have been running scams for nearly 18 - 20 months, and this is not their first time. I have now spoken to a few other companies in the area and all who know the MD Scott Pearce, and his predecessor as well as team of Abbie and Emily sadly being part of a well-known routine scamming business, that they start every few years under different names and scam people out of pocket for thousands, if not hundreds of thousands of pounds. Their contract paperwork is patchy, their pushiness for huge deposit and upfront (day 1 install payments) are all nothing short of scam because after these two big payments they literally stop turning up day 2 and nothing happens. Our garden room was promised to start on 1st July and finished by 5th July, however we are now in end of August and nothing has happened. They have erected an unsafe building in my garden with a toddler and pets, that my own garden has been rendered unusable during summer. It will cost me more to just get rid of the stuff. You do not want to work with these guys and be aware, they are changing names and popping new companies to continue this fraudulent behaviour. Be aware and do not work with any company that is not operational for at least 5 years, from my experience after this scam.