I am absolutely livid with Foxy Locks Hair Extensions and their complete lack of support and empathy. I can't even begin to express how annoyed, let down, and frustrated I am with this company. Not only did they fail to deliver my orders on time, but they also provided no resolution or refund for the substantial amount of money I ended up losing. Their customer service was utterly useless throughout the entire ordeal. Despite my continuous efforts to seek assistance and clarification, they offered no substantial information or evidence to address the delivery issues. The fact that they couldn't even provide a valid explanation for the package being signed for by someone with a nonsensical name is beyond comprehension. It's as if they don't care about their customers' concerns or take responsibility for their own shortcomings. It is incredibly frustrating that once the package is in the hands of Royal Mail, Foxy Locks Hair Extensions seems to wash their hands of any responsibility. They should have a duty of care to ensure that customers receive their items safely and securely. It's baffling that they show no concern when a package goes missing or gets stolen. The lack of proof regarding the signed-for delivery is alarming. The photo provided by Royal Mail only shows the package itself, with no background or evidence of where it was delivered. The fact that it was signed for by someone using the name "1xp," which is clearly not a valid name, should have raised immediate red flags and prompted further investigation. It's as if Foxy Locks doesn't care at all about the customers' loss of money and the stress caused by this situation. If it were my company, I would be lodging a complaint with Royal Mail and demanding answers. Simply replying to the customer saying that Royal Mail has declared the package delivered and closing the case is unacceptable. If the package had indeed been delivered, I wouldn't be going through this ordeal right now. Foxy Locks needs to take responsibility, refund me, and reopen the claim with Royal Mail to pursue compensation. The fact that they asked for CCTV proof, expecting me to prove that there was no package delivered, is utterly ridiculous. The burden of proof should not fall on the customer in such cases. I'm not sure if this issue lies with Royal Mail or Foxy Locks Hair Extensions, but regardless, I have not received my product, and it is their responsibility to rectify the situation. Foxy Locks should refund me and reopen the claim with Royal Mail, providing evidence that there is no person called "XP1," and the photo provided by Royal Mail clearly shows that the package has not been delivered. It's time for Foxy Locks to take decisive action and ensure that their customers are not left bearing the brunt of their delivery mishaps. What's worse is that since this incident, I've come across numerous reviews from others who have had similar experiences with Foxy Locks Hair Extensions. It seems to be a recurring problem with this company, and that speaks volumes about their lack of professionalism and commitment to customer satisfaction. I strongly urge everyone to think twice before considering Foxy Locks Hair Extensions. They have shown a complete disregard for their customers and their obligations under the Consumer Rights Act. If you value your time, money, and sanity, it's best to explore alternative options and avoid the frustration and disappointment that comes with dealing with this company. Title: Extremely Disappointed with Foxy Locks Hair Extensions I am writing this review to express my immense disappointment with Foxy Locks Hair Extensions and share my frustrating experience. I placed an order for hair extensions on Wednesday, October 25th, and paid for signed for next day delivery, expecting to receive them before Friday, October 27th. However, when the delivery did not arrive on time, I immediately contacted Foxy Locks to inquire about the delay. I explained to their customer service representative that I needed the hair extensions for a trip to Manchester on Saturday, October 28th. Unfortunately, they couldn't provide any information on the delivery status or offer an alternative delivery address where i would be in Manchester. Their only suggestion was for me to place a second order to be delivered to Manchester, promising that it would arrive before 1 pm on Saturday. Reluctantly, I followed their advice and placed the second order, hoping that this time it would be different. To my utter disappointment, the second order failed to arrive as well. This left me with no choice but to purchase hair extensions from a local store in Manchester, which was an additional expense I had not planned for. In total, I ended up paying for three sets of hair extensions, costing me close to £1000. Upon returning to my home address, I reached out to Foxy Locks once again, explaining that both sets of hair extensions had not been delivered and that I was now out of pocket. By Wednesday, November 1st, I finally received my first order, but since I had already purchased hair extensions in Manchester, I decided to return them as I couldn't afford to keep them all. Unfortunately, my second order still hadn't arrived, and I needed to return it as well. I contacted the property in Manchester where the second order was supposed to be delivered and was shocked to learn that it was nowhere to be found. Despite being a signed-for delivery, the property's occupants confirmed that they had not received the package and thoroughly searched the premises. The tracking information showed that the package had been delivered and signed for by someone named XP1, which is clearly not a valid name and would of been provided to royal mail when they ask for the name of whob you are when signing. This should have been questioned if this even was the case. This raised serious doubts about the delivery process and left me perplexed as to the whereabouts of my hair extensions. Also I might add the photo on my tracking was not shown where the parcel was. The picture was literally only showing the package, so this could of been taken by royal mail in a car or wherever and stolen by them. Foxy Locks assured me that they had filed a complaint with Royal Mail and that an investigation would be conducted. However, they informed me that I would have to wait a maximum of 30 days for the investigation to conclude before they could refund me. I patiently waited for the designated period, only to be informed that it was actually 30 working days, pushing the resolution date to December 19th. This extensive delay has caused me significant financial strain and emotional distress especially having the run up to Christmas and this taking so long. Recently, I received an email from Foxy Locks stating that Royal Mail had closed the investigation and rejected the claim, citing that the package had been delivered. However, the evidence provided was insufficient and inconclusive. Despite requesting further clarification and evidence from Foxy Locks, they were unable to provide any substantial information beyond a single email stating that my claim had been rejected. I am deeply upset by the lack of resolution and clarity throughout this entire ordeal. Foxy Locks' failure to deliver my orders on time, their inadequate communication, and their inability to provide satisfactory evidence regarding the delivery issue have left me feeling frustrated, stressed, and out of pocket for an extended period. As a consumer, I believe it is essential to share my experience and caution others about the significant shortcomings of Foxy Locks Hair Extensions. Their failure to abide by the Consumer Rights Act, specifically regarding the timely delivery of goods and their lack of satisfactory customer service, is deeply concerning. I strongly advise potential customers to be cautious and consider alternative options before placing an order with Foxy Locks Hair Extensions.