AVOID! I have purchased over £250 worth from Foxy Locks. 20 inch brondie extensions and the "free gift" of the hair curlers. The extensions seemed lovely at first, until a few hours later where it was very clear the hair was poor quality. It looked like I'd been dragged through a hedge backwards!!! The hair I have been sent is frizzy, unusable and unmanageable. In 14+ years of having hair extensions, I can honestly say I've never had this issue. Ever. When I contacted customer services, I was told (this is literally copied and pasted from their email): " We appreciate that you have only worn them a couple of times but sometimes they do need to be refreshed with a deep conditioning hair mask" ... I was also told they only recommended the hair be washed every 3 weeks... I have queried whether it is normal for their hair extensions to need to have a deep conditioning treatment after essentially day 1! If they're this bad now, what will they be like in 3 days, 3 weeks, 3 months!? The hair curlers pop and make strange sounds so they've got a fault too!! After going backwards and forwards on email exchange, I have finally been told: " If you would like to return the set and the curling wand we can investigate this for you to see if there are manufacturing faults with either item. If there are we would be able to offer you a refund or replacement? Please note if there are no faults found we will need to return them back to you as they have been worn meaning return is void. Would you like to return them?" - presumably this return would be at my expense, and I can already tell that Foxy Locks already are refusing that there is anything wrong other than the hair "needing a wash" ... I know if I send them for a refund they'll send them straight back. Returns policy is a joke, and I will be passing this onto the consumer ombudsman, financial ombudsman and trading standards. I have multiple photos, videos and email correspondence and will not rest until I return these items. I cannot belive I had such high high hopes for Foxy locks, and as a customer not only have I not at all recieved what I've paid for, the products aren't fit for purpose and the returns process is impossible! Don't lose your money girls! Go to Sway or Beauty works, I wish I had stuck to them now! Honestly, reliable and great products unlike Foxy Locks!!!! I have uploaded photos of the matted, frizzy awful 2 DAY OLD HAIR! I'm absolutely distraught. I will continue writing reviews on every platform and reach out again to Foxy Locks then update the review or even remove it if I actually get a refund. I've added a photo. These aren't just in need of a brush. You can brush them, style them, oil them and they STILL END UP LIKE THIS after no time at all. I think originally the hair from where ever it was processed from must have been naturally frizzy and awful. Definately not the A - Remy hair it was sold as being.