I purchased Chestnut Luxurious 26" Silk Seamless Clip In Hair Extensions 300g for £175 from the outlet. I was shocked at what I received. Please heed all the other bad reviews and don't buy from this company. I bought some samples first to get my colour match and the sample hair was so healthy, nothing like what I was sent for my big purchase! I tried to work with it as I've been waiting to get some good clip in hair extensions for a while. I tried my salon products which made it slightly better, but once you wear the hair it looks like dreadlocks, it gets so matted. Like Hagrid as another user has described. I actually think the hair is from an animal or mixed, as I've never known human hair to act like this. I've had damaged hair when I was younger and it didn't mat like this. I emailed them and this is the response I got: 'Hi Thank you for your email. I am very sorry but unfortunately as stated on the website outlet item's are a final sale and are non returnable, it is stated that these are old quality discontinued stock so the quality and lifespan will be lower than our current regular stock such as our samples. We can recommend selling these on via sites such as Vinted or eBay. These shouldn't be damaged as these are all brand new set's that haven't been used they are just our old quality stock, if you would like to send me some photos/videos of the problems you are experiencing then I can try my best and would love to help you with this and give you some advice. I look forward to hearing from you. Kind regards, Tegan' They will breach your consumer rights, the hair I bought was described as 'luxurious' but now they are openly admitting it's low quality. I have reported to Citezens advice and trading standards and I suggestbyou do too. They need closing down! I've asked for proof that they use human hair and they didn't send it. They think their policies over rule the 2015 consumer rights act and won't let me create a return as it is a 'final sale' which isn't even a thing in the UK due to the consumer protections in place. They had the audacity to tell me to sell the hair on a marketplace. Just because you're okay scamming people out of their hard earned cash doesn't mean I am! UPDATE: I returned the hair and they're still refusing to accept it. I am now awaiting to see if they're a member of an ADR to raise the complaint with them. If not, looks like I'm sending a letter before action and going to the small claims court. What a headache, right before Christmas!!