My husband purchased a bracelet on Christmas Eve. Christmas morning we discovered the gift bag contained just an empty box!! We waited 2 days for the store to reopen in the hope it was a genuine mistake. The store produced cctv that shows the staff member packaging A bracelet in A box but it’s not the one that was handed to my husband. We believe the bracelet was put in another bag to the one handed over…. The store manager won’t allow me to review the cctv, refuses to discuss the matter and when I called earlier he hung up on me. This is an ongoing investigation - at best incompetence and at worst fraud, so I won’t make accusations but advise customers - DO NOT allow them to package your items out of sight behind the till (professional jewellers don’t do this anyway) or make sure you check your purchases before leaving the store. Better still don’t risk it and buy elsewhere. Disgusting and a horrible experience all round!