Where do I start?!? Right five years ago we brought a set of diamond and emerald rings, nothing but an absolute nightmare! The stones kept falling out, rings one by one were returned and either reset or repaired and the engagement one was remade, and still problems. In the end I demanded they take them all back and I chose a completely different set, so far no problems. Until my husband surprised me with a brand new set of Ruby and diamond rings, Not even 6 months old it’s happened again !!!! This time with the wedding band. I noticed the diamond was off colour ! I immediately took it bank to the store. Now because I have the emerald set I rarely wear the Ruby. They looked at it and said it looks like a foam has fractured! I’m a housewife how on earth is that meant to happen considering I hardly wear them, well they sent it off and a few weeks later it was back, …. It actually has three fractured diamonds and the end ones are loose !!!!! Now I’m seriously not happy considering the sentiment of them brought for our 40th wedding anniversary. !!! With that I’m told their jewellers have said I have damaged it !!! And that they would need to replace three diamonds and secure the end ones and because I’m at fault apparently !!! I have to pay fir the repairs I was fuming !!! I was told I could take it elsewhere but it must be the same company they use. Well I couldn’t be arsed, … I contacted them saying how unhappy I was about having to pay out after spending almost £5000 pounds on three rings !!!! They said I’d have to pay 325 for the repair !!! I complained so they reduced it to 275 !!! I’ve been waiting to over 8 weeks for the return of the ring and as yet noting I was told 6 weeks. I would never ever recommend them to any one. I have rings 30 plus years old and not ever had one problem !!!! Never ever again will I purchase from Fraser hart. You can do so at your own peril…