DON’T RECOMMEND!!! This place has the worst customer service I have experienced! My Fiancé went in Fraser hart Norwich to buy an engagement ring in July 2023, the lady was lovely and showed him a few other rings but he decided he wanted that one, they didn’t have that size in store so it came from Cambridge two weeks later, my fiancé proposed on 9th August 2023, the ring was lovely and fitted perfectly but unfortunately we noticed the ring started too wear within two weeks, the coating was coming off and you could see the yellow gold, you could see the joining of the ring ,the ring has gone flat & become sharp, I didn’t wear the ring much only when I went out. The lady said that’s why we encourage our customers to go for platinum so this does not happen, which I think isn’t fair as there quality of jewellery should be all the same. And not everyone can afford a platinum one. We took the ring in store within 30 days policy but the lady said they can’t do anything besides sending it off to get checked as the ring as been worn. Which it would have as it’s sold as an engagement ring. The lady said he would of got told it would need to get re coated every 6 months too a year but he wasn’t. The ring has already worn less then a month of wearing it. They sent it off and this took 2 weeks. We went back and the coating was done but nothing else was, we asked to get the exact same ring out to look if our ring is different and it was, which only having the ring for less then a month, to wear like that is worrying! We spoke to one lady said she couldn’t see what was wrong and said the rings look exactly the same, we then took picture of our one and we asked to see the manager, he could see there was a problem with the setting but he said all they can do is send it off again and fill the gaps 🙃 which we weren’t happy with as they have already had the ring for 2 weeks. As there is a fault and they are not agreeing it is, we have photo evidence of the fault and We are now taking it further and hopefully a get it sorted so we don’t have to deal with this company again!! Worst company I have dealt with, they are so rude & don’t care about there customers AVOID!!