Very poor quality and terrible customer service! I had my engagement ring for less than 3 years and diamond fell out! I'm very careful when I'm wearing my ring, also I keep it in box provided by FH! But somehow I managed to break platinum ring (that they claimed, it's unbreakable when purchasing!) So after spending lot of money on ring, they want me to pay more for repair! I never did anything to break my ring, it's 100% poor quality and appalling costumer service! Really hope people reed this, before they decide to spend significant amount of money and risk to loose their diamonds! 564-15645 Repair number