So after purchasing a few items over the past 7 years up to the value of around £12000 after sales service is dreadful . I was bought a new ring from my husband if just over £1000 and after just two years a diamond was lost and also the claw has snapped off . I was told this can happen . After two years apparently you ring can become unwearable ??? I was quoted £470 to get it fixed almost half the price if a new ring . I declined and was told The ring would be returned . It hasn’t yet but won’t be collecting it as it’s no use to me looking like it does . It’s the very last item We will buy from Fraser Hart as they would not even consider covering the cost .