In the end the hyperbolic language of the website only delivered regrets. The first shipment arrived late and was for the wrong size bed. This is after five packages were delivered over a span of two weekends and a third mid-week delivery. Not on the date selected when completing the order. So don't make plans, like getting rid of the bed you're replacing, until everything is delivered. Sure, the experience with the delivery courier is not in Get Laid Beds' hands (directly). It is still part of the customer's journey and they pick the courier. Some of the boxes were oversized for their parts causing avoidable handling delays. It wasn't until the second delivery that I was able to see what I was so excitedly anticipating. The lovely coffee stained bed parts were for the wrong size bed. Not the "made to measure" bed I was expecting. System error I'm told. Their customer service is courteous and professional. Personally, when the bed is 6 inches too narrow, I'd offer to correct the issue before offering a refund for the alteration fee and calling it good. I felt like I had to advocate to get what I ordered stronger than I should have given the delivered product clearly wouldn't work. Arrangements were made for new parts to be made and shipped. The second shipment included just the parts to make the bed frame wider. No resized slats, no joke. Until this point I had unpacked as little as possible while things got sorted out. I began to separate parts to keep and parts to package for return. That's when I saw that the wood for both parts of the center support were cracked in several places. Including one on the cut edge. So, more emails. New parts were put into the queue. Third shipment. So close but no replacement center support. At this point my trust in the product is as fractured as the parts it was delivered with. I'd like to believe the bed is of the quality touted on the website. Instead I choose step away and avoid another surprise. Sigh... It seems a "system error" was just the begining to a full system failure.