I expected quality work from a ghostwriting company that boast of so many awards and acknowledgments. I understand that a first draft may have some grammatical errors and may need edits. However the entire introduction was so awful I actually cried. Examples: 1) Not anymore you have to live with your parents and siblings, and life gets devoid of seeing the similar faces. 2) For a lot of times, I've been asked "what advice would you give to someone going through a newfound adulthood crisis?" The entire introduction was full of grammar mistakes. Most of it didn't make any sense. I was asked to explain what I didn't like about it. I went line by line and gave notes. I feel like most of what I said fell on deaf ears. After three drafts and not much progress, I decided I would leave and just do all the writing myself. Four or five attempts just to get an introduction that makes sense is way too much, especially when it would take at least one more re-write to be worthy of a book. I couldn't imagine doing that with every chapter. I made the mistake of not finding a company that provides a writing sample for a smaller fee. I would have been able to make sure it was a good fit before such a large purchase. Please make sure you get a sample with any ghostwriting company or ghostwriter. I have learned my lesson. I told this company that I would leave with or without getting my money back. The quality of my book was in jeopardy in my opinion. However, they told me I could be reimbursed. They said they didn't think it right to keep my money if they weren't writing. It's been almost a month, and no reimbursement. The crazy thing is I'm not the one constantly calling. They keep calling me wanting to know why I'm not satisfied. I've explained myself numerous times on the phone and through email in response to them. They then say they will call me back to start the process of reimbursement. The next call is why aren't you satisfied. I'm getting the runaround. At this point I want them to just leave me alone. They kept me in the loop by telling me I could get my money back. I'm thinking I need to just cut my losses. I'm hoping my experience can save someone else a major headache at the very least.