!. Your website is so unfriendly 2. Lisa the bot is terrible 3. Because I'm in USA your site wouldn't change to EU sizes for me, and consequently when I got my sneakers, they are size 40! Had I seen the EU sizes, I would have selected 39 4: I want to return them for size 39 but I can't see how to do it from your site. Your site says they can be exchanged, but doesn't explain how. So I am returning them. Too bad because I loved the concept of wood sneakers! 5: Contact us????? What??? There is no email and no phone number!!! 6. Here is yet another example.... Below you have how did you communicate with the company? I clicked Live Chat, but realised it was a bot. Now, I can't even remove Live chat. 7. Now you expect this survey to be done in German, and yet I'm in USA. So, then why then won't you let people see EU sizes when they're in USA?