On November 27th I placed an order for two pairs of your Merino wool knit shoes. Items showed as available and there was no indication whatsoever that there was a problem with the order. On the 30th November the problems started, as I got a message indicating that due to the extremely high order volume from last weekend, my Merino Shoes would unfortunately arrive slightly later than originally estimated. The message said “Your shoes should now arrive approximately 3-7 working days later than originally stated. We’re going to do everything we can to get your order to you as fast as possible, and we apologize deeply for this inconvenience.” In addition, I was informed that due to a higher than expected demand, and to make sure we could deliver your order as soon as possible, we have had to replace our usual boxes with replacement ones from our friends at other local companies In my opinion 3 to 7 days delays could not be considered slightly later tan expected. Two days could, not seven. On the 1st I was informed that the goods were shipped. It would not have been that bad if the shoes were received, but they have not been received. It is now 13 December, that is 16 days have elapsed since placing the order and no shoes in sight. The Carrier shows operational delays with no info about when the shoes would be delivered. I think it is misleading not to let the Customers know this kind of information before the order is placed. I am certain that such information was available at the time. A warning message was indeed merited. Such attitude is more aligned with a sale first tell later that customer satisfaction. Terrible. Jose Salinas