Ordered on Dec. 2, 2021 with 3-5 day shipment time. On Dec. 12 without having received either the package or a company email, I checked the tracking number and read that my order is delayed due to operational reasons without any estimate of delivery. As of today my shipment is still in Koeln. I understand that worldwide supply chain issues are causing delays, but I believe that I should have received an email directly from Giesswein that my order was delayed with an explanation and a delivery estimate, rather than having to initiate a search through the tracking number. I await the arrival of my order and am looking forward to wearing my new sneakers. Thank you.