I had completely forgot this order, that I placed 2 YEARS ago, mind you and tried cancelling but hardly got any response. I was so busy with life changes at the time, I forgot to contact them AGAIN about getting this cancelled and refunded. I needed the money at the time and it seemed there was so priority by their part to getting that resolved. It's also super frustrating because now I cannot get a refund since I no longer live at the address the package is being sent to, so I'm unable to send it back for my money back. I had to move over a year ago because of rent hikes at the location. I'll never plan on ordering again. Perhaps in person is fine, but online was not enjoyable at all nor was the customer service. I recall it'd be months inbetween responses, which led to me eventually forgetting about said order. This has not been a reliable service in the slightest.