I ordered a Canna from Golden Valley, particularly having read very positive reviews about how well packed the plants were, arriving in very good condition. Unfortunately, my Canna was packed in a box that was too short for the plant's height and the packer simply closed the lid and broke the flowers that were above the box level. It arrived, bashed about and with no flowers surviving. However, I rang the company immediately, and explained the situation and let them know that there was a problem with their Dispatch. I spoke to a very helpful lady, Nicola, and sent her a couple of photos as evidience. She was very apologetic and arranged a replacement to be sent out directly. She also followed up to confirm when the plan had been sent. I cannot fault her response and on this basis would shop with Golden Valley again, with confidence.