I have a gorenje washing machine and heatpump dryer both with a 5 year guarantee. Last year the dryer developed an intermittent fault. Whilst awaiting repair my washing machine developed a leaky pump. The repairs were a long process. To keep it short I was without a washing machine for 6 weeks and a dryer for 3 months. The had 2 wasted days waiting in for repair men that did not turn up. Wrong parts were sent. They took my dryer away and when they returned it it leaked on first use. They finally replaced it with an new one but this broke after 3 weeks. 6 weeks later it is still not repaired. They made me a settlement offer to buy me out of the guarantee. When I accepted this the following day they said they had made a mistake and offered me £100 less. I refused this and said I accepted the offer they made the previous day. They now say the case is closed and they are not going to repair or replace it. I have 1 year 9 months left on my guarantee so I do not believe they have the right to do this. This all started in August and I still have a broken tumble dryer.