I rarely give 5 stars as always want to leave for improvement and avoid complacency on the part of the seller, BUT these guys smashed it. We bought the Hetty the Hare lamp after seeing one on a vacation and instantly loving it, but good old Parcelforce played footie with it in their depot and we collected it damage and un-repairable. Never mind that, Graham and Green understood and without hesitation sent us another (which needless to say was collected before kick off on the day it arrived at Parcelforce). We were even able to find a home for the toeless Hattie with some of our closest friends.