I'm mostly happy with my purchases, and one reason I shop with you is the option of delivery to room of choice with unpacking and assembly which we pay for. However, I find it most annoying that your delivery people always try to do the minimum refusing to unpack or to put the item together. I therefore always have to remind them that this service is already promised to us and we pay for it, but they don't accept this and I've to threaten to not accept the delivery and get into an uncomfortable argument in order to get the delivery done. Why do they try us every time assuming we are old or stupid and will let them get away with it. It does put me off shopping specially for larger items.