Salesmanship excellent. Customer service after paying out £4,000 non existent. First issue problem with motor when it stopped in full reclined position after just 6 months of use. It was a nightmare to get my mother out of the chair. Called customer service and was told it would be 4 weeks before someone could even see it!!! My husband had to fix it himself as someone with mobility issues cannot wait 4 weeks without it. Disappointed that repairs should even take so long for vulnerable people!!!! This is a £4,000 chair and I expected better. Have better service from company’s selling them at the average price of £1,500. 6 months ago I put in a claim that the fabric on the chair already looked very worn and had some stains (we paid extra for the stain warranty of 5 years). With my mothers hospital stays she only actually used it for 10 months yet it looked years old. The fabric choice was very bad as I don’t think it should ever be used on a piece of furniture for long term use. Today I finally heard back from my warranty claim. Unbelievable it took 6 months after reporting my claim to receive contact!!!! My mother has since passed away August and apparently and warranty or claim I have. The salesman neglected to tell us the warranty ends when the owners dies. Had we known this we wouldn’t have bothered wasting our money!!! Until a company can have as good customer service when there are problems with the product, don’t be fooled by the salesman. It’s company’s that invest in good customer service that deserve your money. Not company’s that stop warranties when their customers die. Your product is either good or it’s not and by not honoring the warranty shows you have little faith in your own product!!! Speaks volumes!!!