I strongly advise against engaging with this company. My late mother purchased a chair from them, paying a deposit of £1,000. Tragically, she passed away before she could see the chair. When we contacted the company to inform them of her hospitalization and the devastating diagnosis of cancer, they were unhelpful and insisted that we provide a death certificate to consider any potential refund of the deposit. Following my mother’s passing, we complied with their request, but received no response. After numerous emails, we finally received the following message: --- Good afternoon, Thank you for your email. As previously stated, the chair has been manufactured, and unfortunately, there are no cancellation rights. You have two options: we can either deliver the chair, with a remaining balance of £995, or you can forfeit the deposit, and we will not pursue the balance. Kind regards, Grosvenor Mobility --- In summary, the company provided no product or service, yet retained my mother’s £1,000. For your own benefit, I recommend choosing a reputable company such as Care (www.careco.co.uk) instead.