Took longer than expected for item to arrive but that's because it wasn't in stock. They said mid October and eventually it came 11th so not too bad. Good price for such a new product (Ecoflow Delta 2). Bought the 5m cable for it which came first before the battery. All I'd say, just give customers a heads up it'll come it two separate packages from two couriers. Nothing worse than expecting your new toy to arrive and the remote control comes on its own :) definitely recommend HG to others and will be most surely using them again in the future for further purchases. Thanks again