19/8/23 Ordered a pigs ear stair rail. It arrived dirty, mouldy, bits of paint on it and a large split right through it. The email I received back from the company apologised for 'the condition it arrived in'. Well, bearing in mind what was wrong with it, it could only have arrived in the same condition it was sent in. It was clearly a bit of stair rail that had been lying around for some time that they wanted to get rid of. 22/8/23 Edit: To address the reply from Harlow Timber. The handrail was delivered with the packaging completely intact and completely undamaged in any way. I am amazed that you are willing to lie, on such a small order, about the condition in which this handrail was sent out and then blame the courier (I am not sure how the courier could have made the rail mouldy and also got paint on it, whilst, according to you, damaging the end). You did the wrong thing - an unprofessional, underhand, deliberate wrong thing, made so much worse by this disingenuous reply to my review. Reviews are there for a reason - good or bad. This is my experience with your company.