Into our third year - never had a service - and now left without a functioning boiler for 6 weeks - and another team arrived today to repair only ONE of the two things needed to get it functioning. Complete waste of time - the only option I now have to get them to take this seriously is to report it to the FCA as a breach of contract. 6 weeks without functioning hot water and heating - Hassle-Free? Hassle Guaranteed more like. Before proceeding with this company - be aware they are now trying to remove negative reviews by claiming they are not a true experience as they have just done to mine on Trustpilot. They have also removed all reviews from Facebook, even removing the review feature altogether to hide the truth. They even kept calling me about my reviews yesterday when explicitly told to put everything in writing - almost bully boy tactics. 3 months later - boiler has broken again - guess what! Same old crappy service. Once again left without a fully working boiler for over 3 weeks - have to constantly chase them - and all you ever get is "sorry we will get back to you" - fed up with it. They are in clear breach of contract and the only way to deal with that is through the courts. Avoid this company if you a. want a working boiler and b. like your sanity.