I would highly recommend to STAY AWAY from this company. They tried to add an extra £416 plus VAT to my settlement figure, this was not written into my signed contract. They say they sent a letter out in 2020 (COVID times!?!?) to notify customers of this, but I never received this as I would have cancelled immediately. Within this was a Restriction Release on the land registry that was placed on my house. This is absolutely ridiculous to add these fees and restrictions with no proof of delivery of the letter. You would think if they are adding £416 plus VAT to contract cancellation fees they would send this via tracked delivery to provide proof of delivery, but this was not the case. Fortunately for me I don’t accept bull****t or cons and fought my case. After various emails to Haydn (who was very helpful btw) all of these charges were removed from my account and I have now settled and finalised the contract as per the contracted settlement fees written in to my signed contract. Also they never contact you to arrange a service. When I first took out the contract a Hassle Free Boiler van and engineer used to arrive and do the services. This didn’t last long. They now contract this out to local engineers. It would be cheaper to do this yourself and save on the monthly fees. You would expect from paying £30-£40 a month they would contact YOU to arrange the service but they expect you to contact them. I assume they hope you don’t, as this costs them money to arrange an engineer to come and do the work. Previously this work would have all been in house and would have not cost them any money as the engineers were employed by them, which was when they used to contact you to arrange the service. It is amazing that when you cancel your direct debit they ring you within a day or two to rearrange payments, but can’t actually pick up the phone to arrange their contractual obligations of SERVICING YOUR BOILER EVERY YEAR. It doesn’t state in the contract they will do this UPON REQUEST. From their records my boiler has been serviced 3 times in the last 7 years. This company is dodgy if anyone has any issues these are the directors details (found in the public domain of companies house and the FCA website. (Google helps ;) ) Peter Richard Randall or Graham Geoffrey Weir Phone 4401285703940 Email *graham*.weir*@*hasslefreeboilers*.*com* Remove the * stars. I would also recommend checking them out on the companies house website (they are now classed as the KOZE GROUP http*s://find-and-update.company-information.service.gov*.uk/company/08357963/officers) (remove stars *) and the FCA website, (Reference number: 811281) as I’m not entirely sure they are regulated to conduct this type of business anymore (but feel free to check yourself) https*://register.fca.org*.uk/s/firm?id=0010X00004AWFzcQAH#what-can-this-firm-do-restrictions. (Remove stars *) Don’t accept anything that is not written into your initial signed contract without PROOF! I hope you don’t have the misfortune of ever having to deal with this company, but please heed my advice and learn from the lessons I have learnt. Also always contact via email so you have a record of what is communicated between both parties. LET US SEE IF THEY REPLY TO THIS VERIFIED REVIEW ;)