Hassle Free, their name, like their customer service is anything but hassle free!! If i could give a 0 stars i would. Where do i even begin... in 2019 we had a boiler installed. Since 2020 we have had nothing but issue after issue with the boiler which was poorly installed and is not fit for purpose, no survey of the existing system was carried out prior to installation. Jacob has advised the company used to fit the boilers were inadequate and they no longer offer that service. We have had in excess of 12 call outs to breakdowns in the past 2 years with the boiler, with multiple failed appointments, chaser e-mails, long waits on hold, waiting for parts to be delivered whilst having many days with no hot water or heating. They've replaced parts, replaced pipework, replaced radiators to attempt to resolve the issue, none of which have worked. The biggest issue (aside from a clearly faulty boiler) is the amount of damage they have caused within our property. I understand to carry out investigations, carpets and floorboards need to be lifted, however, after at least 6 or 7 lifts of our carpet and floorboards and poor attempts at relaying them (I get it, they're not carpet fitters!) it's frustrating that the issue is still not resolved and our carpets are ruined and our floorboards move when we step on them. Upon changing some pipework a leak occurred above our dining room so we've got cosmetic damage to our ceiling, floorboards have been lifted and poorly refitted meaning they wobble when you step on them, our bureau was damaged by a leak when replacing a radiator as our water wasn't turned off, our bathroom floor was stained from a leak on a radiator after their failed attempt to fix an issue, it's just been mistake after mistake by their contractors, whom Jacob advised they now no longer work with due to their issues. We've been at a stalemate with this company since our issues began in 2020 and last year refused to pay for a service we simply weren't receiving - since installation in 2019, the boiler has been serviced once, after numerous chaser e-mails to them, it has not been serviced since. The claim for compensation for damage to our property far outweighs any arrears the company claim we owe since 2022 when we stopped paying. Tyrone made an offer in 2022 to replace all of our lead pipework in our property, which would have cost in excess of thousands of pounds, in recognition of the issues we had experienced, but this never went ahead and this is when we stopped paying them, we have no offer of any recompense from them since this. However, our boiler has broken down once again.. with the same issue it always breaks down with, a faulty heat exchanger. This time, they're unwilling to come and repair it due to the "arrears" on the account, we're now left with no hot water and there is a vulnerable young adult in the property whom we've sent them their diagnosis letter from the paediatrician to prove that routine is integral to their wellbeing and part of that routine is to have a shower in the evening before bed. Jacob's response was "Please understand I am aware the stress this has laced on yourselves and it brings me no satisfaction to increase this and provide little help to you. But due to the arrears, we have no other options in this scenario" The stress this company have caused us since 2019 is ridiculous, their boiler is not fit for purpose and after numerous conversations with Jacob I finally thought we were making some headway in trying to come to a resolution, however i was sadly mistaken. Another failed promise and now i need to wait a further 6 days for Jacob to return from annual leave with no hot water because he is the only manager apparently available to make any kind of decisions. We got Peter Randall's number from LinkedIn, who is apparently the only person above Jacob however he has failed to return my calls. We are in the process of speaking to Trading Standards and have raised a complaint with the FCA regarding EFS PORTFOLIO LTD whom our agreement is with but these things take time.