I had a brand new boiler installed on the 8th of November by one of your contractors. He turned up on time and istalled the new boiler. He was very polite, hardworking and took great care not to damage anything. When he left the boiler was working and I was thinking I had made a great choice. Saturday lunch time that changed very quicky. The new boiler stopped working, no one was available to come out and have a look at it during the weekend. No one was willing to help. It pretty much went downhill from that point. I spoke to a young woman on the phone on Saturday and while asking her questions, she either could not answer or just did not care, she hung up on me. Did not answer any of my calls that day. Disgraceful. I did receive a call on Monday and explained what had happened. They said they would look into it and get back to me. To cut along story short, no one ever called me back. I did all the chasing. I did have an engineer call round on Wednesday, after chasing again on Tuesday, who bascially told me that the new boiler was not installed to the manufactures specs and that is why it has flooded. From Wednesday I was told I would receive a call back once his report was submitted, it was submitted by 11am on Wednesday, but again no call regarding an update. I heard nothing and ended up chasing people again. No one cared that I did not have a boiler working from Saturday till Wednesday. The only reson it was fixed on Wednesday was due to the fact the guy who installed it came round in the evening and cleaned out the pipes. This I belive should have been done in the first instance. To top it off my thermostat did not work, it has been replaced by someone, but I'm unhappy with it as it makes a loud clicking noise day and night. Again totally unacceptable. I am amazed that with all the issues I've had, still no one has made a final call to see that all is ok and to do a customer follow up. I also had to buy an electric heater as I did not know how long I would be without heat and also had to cancel two meetings at short notice so your engineer could visit. Your customer service was appaling and I find the way I was dealt with totally unacceptable. This email was sent on 25th Novemeber and I was never called back. I again had to follow uo. I was promised a call Friday 20th Dec. Surprise, no call again. Email Sat morning 21st Dec saying they were too busy to call me. Very Very poor company to deal with and no care for customer issues or complaints. I personally would avoid this company at all costs. Very sorry I went with them and still waiting a resolution.