We purchased ghost hunt tickets for Jedburgh Castle and had to purchase accommodation alongside this as it was far from where we lived. We got an email 2 days prior to the event taking place stating that the event had been cancelled to to staff sickness. In their email they gave 3 options, to swap to another event on their website, credit towards HR or a refund. We really wanted to go to this event at some point so looked at swapping days and every single event it’s sold out. So now we can’t even swap to a different ghost hunt if we wanted. We have asked for a refund instead and no reply a week later even after sending messages by email and online platforms. We are out of pocket the accommodation and now the event tickets. Steer clear of Haunted Rooms and use a more reputable group online.