I've had very positive experiences with both counsellors Headstrong provided me with. I was with the first for many months, and was very pleased with how my sessions went. However, I'm not pleased with Headstrong's handling of the transition from one counsellor to the next. I was not contacted after my last session, and it was not until 2-3 weeks later that they replied to my (2) emails. Only then was I told how the transition process worked and that a) I would need to have a reassessment, and b) the reallocation process would take up to 8 weeks. There also seemed to be no internal communication regarding the final notes from my previous counsellor. Notwithstanding, the sessions with the counsellors themselves have been very good.